Speech to IT Service Management Forum
This timely, insightful speech was delivered recently by Bob Liley to the Canadian conference of the IT Service Management Forum in Vancouver, BC. It provides a comprehensive and contemporary overview of strategic planning for information management - what it entails, why it's important, what issues are addressed, how it can help to elevate IM's profile and organizational contribution, and how to go about doing it.
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Archived Articles by Bob Liley: