The Signal Group - Worth Reading

			Selected articles written by the Principals of The Signal Group.

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		The CIO's Executive Handbook Robert Liley has written an executive handbook for CIOs based on his extensive experience both as a CIO himself and as an advisor to CIOs. The CIO's Executive Handbook is available for purchase at www.theciohandbook.com Contact Mr. Liley Read all articles by Mr. Liley

		Knowledge Management: Encouraging Innovation With a different approach to managing, many organizations can undergo positive transitions using emerging strengths rather than reacting to stultifying weaknesses. Full story Contact Mr. Morrison Read all articles by Mr. Morrison

		Client Management Models All organizations can benefit from designing their communications and services from the point of view of a client behaviour model. Full story Contact Mr. Powell Read all articles by Mr. Powell

		The Most Important - and Most Overlooked - Step in Customer Service What I find time after time to be the reason that high-probability sales are lost is that the business failed to take the step of educating prospective customers on what they needed to know to make an informed choice and the best purchase decision. Full story Contact Mr. Parrish Read all articles by Mr. Parrish