Management Innovation
Why are we seeking management innovation when we barely use the tools we've had at our disposal for the past fifty years? Bob Liley effectively argues this point in his recent white paper.
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Knowledge Management: Encouraging Innovation
With a different approach to managing, many organizations can undergo positive transitions using emerging strengths rather than reacting to stultifying weaknesses.
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Client Management Models
All organizations can benefit from designing their communications and services from the point of view of a client behaviour model.
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The Most Important - and Most Overlooked - Step in Customer Service
What I find time after time to be the reason that high-probability sales are lost is that the business failed to take the step of educating prospective customers on what they needed to know to make an informed choice and the best purchase decision.
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