Selected articles written by the Principals of The
Signal Group.
Our Clients
Management Innovation
Why are we seeking management innovation when we barely use the tools we've had at our disposal for the past fifty years? Bob Liley effectively argues this point in his recent white paper.
<Full story
Knowledge Management: Encouraging Innovation
With a different approach to managing, many organizations
can undergo positive transitions using emerging strengths
rather than reacting to stultifying weaknesses. Full
story
Client Management Models
All organizations can benefit from designing their communications
and services from the point of view of a client behaviour
model. Full
story
The Most Important - and Most Overlooked - Step in Customer Service
What I find time after time to be the reason that high-probability sales are lost is that the business failed to take the step of educating prospective customers on what they needed to know to make an informed choice and the best purchase decision. Full
story