Improving Information Technology's Contribution - Some Strategic Imperatives
Technology is changing the world at an accelerating pace, yet we wrestle with management and operational problems that we knew many of the answers to in the 1960s. In some respects, we can't seem to get out of our own way. How will technology change the world in the future? What will the impact be of new technologies that are just beginning to emerge?

In this article, Bob Liley examines how Information Management needs to address its varied and sometimes conflicting roles in the enterprise.
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Knowledge Management: Encouraging Innovation
With a different approach to managing, many organizations can undergo positive transitions using emerging strengths rather than reacting to stultifying weaknesses.
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Client Management Models
All organizations can benefit from designing their communications and services from the point of view of a client behaviour model.
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Public Private Partnership for Effective Client-Centred Chronic Care Service Delivery
(with Bob Liley)
Providing patient-centred, accessible, high-quality, sustainable and affordable services to chronic care clients presents both challenges and opportunities for the health service system in British Columbia.
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